Privacy Policy
Effective Date: 1/6/2025
Equip4Life Pty Ltd ABN 56141113260
Product: WELL Community
Equip4Life Pty Ltd is committed to providing quality services while protecting your privacy. This policy outlines how we collect, use, disclose, store, and secure your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all services we offer, including WELL Community, our online weight loss education and support program.
1. What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. This may include:
- Name
- Address
- Email address
- Phone number
- Health-related data (e.g. weight, diet, physical activity)
- Payment information
- IP address, browser data, device type
We collect this information to:
- Deliver the WELL Community program and related services
- Communicate with you about your membership, resources, and updates
- Provide educational content tailored to your goals
- Improve and personalise your experience with us
- Comply with legal obligations
We may also use your personal information for secondary purposes closely related to the above — such as marketing or research — where you would reasonably expect this use.
You can unsubscribe from marketing communications at any time by contacting us in writing or using the unsubscribe link in our emails.
2. How We Collect Personal Information
We collect personal information in various ways:
- When you register for WELL via our website (www.wellcommunity.com.au)
- When you communicate with us by phone, email, SMS or social media
- From cookies or analytics tools (e.g., via Kajabi or Stripe)
- From third-party providers, such as payment processors or referral platforms
Where reasonable and practical, we will collect the information directly from you. If we receive personal information from a third party, we will take reasonable steps to notify you.
3. Sensitive Information
Sensitive information, such as health data, will only be collected or used:
- For the primary purpose of providing WELL services
- For directly related secondary purposes
- With your consent
- Where required or authorised by law
4. Use and Disclosure of Personal Information
We may disclose your personal information to:
- Third-party service providers (e.g. Kajabi, Stripe, analytics platforms) who help us deliver WELL
- Legal authorities where required by law
- Another organisation in the event of a business transfer (e.g. merger, sale)
We will not sell or rent your information. All third parties must adhere to strict confidentiality and data protection obligations.
5. Data Security
We store your personal information securely using physical, electronic, and administrative safeguards to prevent misuse, loss, or unauthorised access.
When information is no longer required, we take reasonable steps to destroy or de-identify it. However, most health-related data will be retained for a minimum of 7 years, in line with industry standards and legal obligations.
6. Accessing and Correcting Your Personal Information
You may access or correct the personal information we hold about you by contacting us in writing. We will not charge for this request but may charge a small administrative fee for copies.
To protect your data, we may require proof of identity before processing your request.
7. Maintaining the Accuracy of Your Information
We aim to keep your personal information accurate and up to date. Please notify us promptly if your details change.
8. Cookies and Tracking Technologies
We use cookies and tracking tools to enhance your experience on our website and measure performance. You can manage cookies via your browser settings.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.
10. Policy Updates
We may update this policy periodically to reflect changes in law or business practices. The latest version will always be available at:
👉 www.wellcommunity.com.au/privacypolicy
11. Questions or Complaints
If you have any concerns or complaints about how we manage your personal information, please contact us:
📧 Email: [email protected]
📞 Phone: 0452 205 433
📬 Postal: PO Box 1212, Mitcham North VIC 3132
We take all privacy enquiries seriously and will respond within a reasonable timeframe.
